Returns Policy

Last Updated: 15 August 2026

1. Your Rights Under UK Consumer Law

Under the UK Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a statutory right to cancel an online purchase within 14 days of receiving the goods. This is known as the "cooling-off period" and applies to most distance purchases made within the United Kingdom.

2. How Purchases Work on bdayfreeday

bdayfreeday is an editorial affiliate website. We do not sell products directly. When you click on a product link on our website, you are redirected to Astley Clarke's website where the purchase is made. This means that your contract of sale is between you and Astley Clarke, and their returns policy applies to your purchase.

3. How to Initiate a Return

To return a product purchased through an affiliate link on bdayfreeday, you should contact Astley Clarke directly through their customer service channels. You can find their contact information on their website or on your order confirmation email. When contacting them, have your order number and details ready to facilitate the process.

4. Conditions for Return

To be eligible for a return, items must generally meet the following conditions:

• The item must be unworn and in its original condition
• The item must be returned in its original packaging, including any boxes, pouches or certificates
• The item must not have been engraved or personalised (personalised items may not be eligible for return)
• The return must be initiated within the applicable timeframe (typically 14 days from receipt under UK consumer law)

5. Refund Timeline

Once Astley Clarke receives your returned item and confirms it meets the return conditions, a refund will be processed. Under UK consumer law, refunds must be issued within 14 days of the retailer receiving the returned goods. The refund will be made to the original payment method used for the purchase. Please allow additional time for the refund to appear in your account depending on your payment provider.

6. Legal Guarantee — Your Statutory Rights

Your statutory rights under UK law are not affected by any returns policy. Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described. If goods do not meet these standards, you may be entitled to a repair, replacement or refund regardless of the retailer's own returns policy. These rights apply for up to 6 years from the date of purchase (5 years in Scotland).

7. Contact Us

If you have any editorial queries related to our reviews or recommendations, please contact us at julie@bdayfreeday.com. Please note that as we are an editorial website and not a retailer, we cannot process returns, exchanges or refunds directly.